Frequently Asked Questions
Yes, it’s our pleasure to provide samples to you for testing. We usually provide exiting model samples for free. If you want to get customized samples, we will charge a little. However, samples charge will be refunded when you place order.
For existing model samples, it takes 2-3 working days. If you want samples with your own designs, it takes 5-7 days or even longer. Let’s discuss case by case.
Any colors with Pantone code. We have rich experience in matching colors with Pantone Matching System, so you can just tell us the Pantone color code you want and then we handle the others. If you have no idea on Pantone code, we will recommend some popular colors to you.
Since many new customers come to ask this question every week, we have written an article to answer this question. Please refer to the link below: Guide to Purchase Custom Color Water Bottles
Normally It takes 4 weeks.
Tell us you requirement or provide your design in JPG, doc, AI, cdr or PDF format. Our in house designer will work out 3D drawing for your final approval/confirmation. Or just send us the product URL from Amazon or your potential competitor’s website and your idea, we will handle all other jobs.
KingStar has a long history in the vacuum insulated stainless steel water bottle industry. We have a strong in house research and development team. Since our establishment we have developed many products that are unique, indispensable and irreplaceable. You can be sure that KingStar has the best and newest models in the industry.
We are available in the office from Mondays to Fridays from 8:00 am to 6:00 pm. A highly trained manager will be available to receive your call and help you in everything you need. You can write to firstname.lastname@example.org. We reply each inquiry within 24 hours.
If you would like to get samples from us in order to make reviews, please contact our Sales / Branding department at email@example.com.
FDA, Prop65/CA65, LFGB, REACH.
T/T 30% deposit after order signed and 70% against copy of B/L.
L/C at sight is acceptable too.
Yes, you can make payment via Paypal for small orders. We do have Paypal account.
It’s very easy to purchase our products with your private label/logo. Send an email to firstname.lastname@example.org. Our experienced Sales Manager will provide complete service and guide you.
Please Contact Us through our official email or phone number so you can receive further information on how to become KingStar Global Partner.
Since many customer asked this question about how vacuum flasks are made. To know details, pls click here: vacuum insulated stainless steel water bottle manufacturing process
304 stainless steel is a common material in stainless steel. It is a healthy material. The important elements in 304 are Ni, Cr, but are not limited to these two elements. The industry generally judges that as long as the Cr content is greater than 18% and the Ni content is greater than 8%, the steel can be considered as SUS304 stainless steel. This is why the industry refers to this type of stainless steel as 18/8 stainless steel.
Comments And Inquiries
Yes, we have similar tumblers with Hydro Flasks but not the same. We are OK to customize our tumblers and print with your logo. Sample image will be ready within one 24 hours.
Question: We’re a small Australian start-up business looking for a manufacturer for our stainless steel water bottles. We have a bottle already designed, we just need prototypes and then samples. How many samples can we get as we need them for promotion and at what approximate cost? We understand that you’ll sign a NDA with us prior to us sending you our designs.
Answer: After prototype approved, we will start tooling fabrication. You will get T1 and T2 samples at most 10 units for free. Yes, we will sign NDA before you send any drawings to us.