Frequently Asked Questions
After KingStar products are created they are carefully tested in KingStar laboratory. All products convey with international safety rules. All our products are BPA free and lead free. Eco Friendly.
We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We will match the colors. If you have no idea on Pantone code, we will recommend some popular colors to you.
Yes, it’s our pleasure to provide samples to you for testing. We usually provide exiting model samples for free. If you want to get customized samples, we will charge a little. However, samples charge will be refunded when you place order.
For existing model samples, it takes 2-3 working days. If you want samples with your own designs, it takes 5-7 days or even longer. Let’s discuss case by case.
Normally It takes 4 weeks.
Tell us you requirement or provide your design in JPG, doc, AI, cdr or PDF format. Our in house designer will work out 3D drawing for your final approval/confirmation. Or just send us the product URL from Amazon or your potential competitor’s website and your idea, we will handle all other jobs.
KingStar has a long history in the vacuum insulated stainless steel water bottles industry. We have a strong in house research and development team. We are pioneers and since our establishment we developed many products that are now indispensable and irreplaceable. You can be sure that KingStar has the best and newest models in the industry.
We are available in the office from Mondays to Fridays from 8:00 am to 6:00 pm. A highly trained manager will be available to receive your call and help you in everything you need. You can write to firstname.lastname@example.org. We reply each inquiry within 24 hours.
If you would like to get samples from us in order to make reviews, please contact our Sales / Branding department at email@example.com.
FDA, Prop65/CA65, LFGB, REACH.
T/T 30% deposit after order signed and 70% against copy of B/L.
L/C at sight is acceptable too.
Yes, you can make payment via Paypal for small orders. We do have Paypal account.
It’s very easy to purchase our products with your private label/logo. Send an email to firstname.lastname@example.org. Our experienced Sales Manager will provide complete service and guide you.
Please Contact Us through our official email or phone number so you can receive further information on how to become KingStar Global Partner.
Since many customer asked this question, we wrote an article on how vacuum insulated containers are manufactured. To know details, pls click here: vacuum insulated stainless steel bottle manufacturing process
304 stainless steel is a common material in stainless steel. It is a healthy material. For 304 stainless steel, the Ni element in its composition is very important, which directly determines the corrosion resistance of 304 stainless steel and its value. The important elements in 304 are Ni, Cr, but are not limited to these two elements. The specific requirements are stipulated by the product standard. Common judgments in the industry consider that as long as the Ni content is greater than 8% and the Cr content is greater than 18%, it can be considered as 304 stainless steel. This is why the industry calls this type of stainless steel 18/8 stainless steel.